Job Summary
A Credit Controller is responsible for managing customer accounts, ensuring timely collection of outstanding debts, minimizing credit risk, and maintaining positive customer relationships. The role involves monitoring credit limits, following up on overdue payments, and supporting the organization's cash flow management.
Key Responsibilities
- Monitor customer accounts to ensure payments are received according to agreed credit terms.
- Contact customers , to collect overdue payments.
- Reconcile customer accounts and resolve payment discrepancies.
- Review and assess customer creditworthiness and recommend credit limits.
- Prepare and distribute account statements, invoices, and reminders.
- Maintain accurate records of customer communications and payment activities.
- Investigate and resolve billing queries in collaboration with internal departments.
- Produce aged debtor reports and provide updates to management.
- Negotiate payment plans with customers when necessary.
- Escalate unresolved debts and support legal recovery processes where applicable.
- Ensure compliance with company credit policies and financial regulations.
- Assist in month-end closing activities related to accounts receivable.
Required Qualifications
Bachelor's degree in Accounting, Finance, or a related field.
2:5 Previous experience in credit control, accounts receivable, or debt collection.
Proficiency in Microsoft Excel and accounting/ERP systems.
Knowledge of credit management principles and collection procedures.